Within four hours.
Same Day, as the situation requires
Within four hours.
Same Day, as the situation requires
Response to non-critical issues
Within eight hours.
Same Day, as the situation requires
Within eight hours.
Same Day, as the situation requires
Performance optimization
Included
Included
Security optimization
Included
Included
Monitoring and alerts
Included
Included
File and patch updates
Included
Included
Reporting
Included
Included
Administration
Included
Included
Reliability optimization
Partial
Included
Software issues
Partial
Included
Hardware issues
Partial
Included
Network issues
Partial
Included
PC imaging
Included
On-site response
Included
CSP User, our highest-level offering, covers the User’s tech issues, as well as their specified-for-coverage devices capable of running Bryley’s secure monitoring and security software (most Windows and Mac endpoints are eligible).