A peek behind the scenes at Google’s AI department.   

As the use of AI grows, so does the accumulation of data — AI Large Language Models (chatbots) generate new data faster than people can, these can include modeling, market forecasts, content and more. And AI makes it easy to gather what can be an overwhelming amount of data from sources like networked devices, machine sensors and user interactions with marketing, including social media monitoring. And all this stuff has to be safeguarded. AI was not built to be secure, but to imitate human intelligence. Security seems to be always an afterthought. And maybe that’s the right way to think about inventing – and jumping onboard – technologies. Still our inability to see our own precariousness can be costly. (Bryley can help with a proactive approach to securely handling an increasing volume of data.)

Here’s an example of living precariously in the adoption of customer service chatbots. According to Anton Chuvakin of Google Cloud, unstructured data from chat applications or log files can cause significant headaches for organizations, especially if they unexpectedly contain sensitive data like PII [Personally Identifiable Information]. An example of this is customer support transcripts, because you never know what information people will submit. When someone chats with customer support, they could type, “I didn’t get my medications. Here’s my name, the medications I need, and my social security number.” That sensitive PII data is now in one of your databases which may not be appropriately secured and classified.

And, do you allow your employees to use chatbots like Google’s Gemini or GPT-4o? Open AI has had its data leaked. So what guidance do your employees get before using these? And is the guidance followed? Bryley’s training partner Knowledgewave provides courses to give some AI chatbot-use guidance (ask Roy about it).

Why Add an Outside IT Staff?

What’s Wrong With This Picture?

If you have an internal IT staff, those people may often be stuck dealing with day-to-day ‘putting out fires’ – like answering, ‘why can’t I print this?’ or ‘I erased a file.’ And then occasionally the IT staff has to deal with something really going wrong – like a hardware failure or cybercriminal disruption.

The staff also has to stay up-to-date with patching vulnerabilities and fulfilling regulations and industry compliancies, and similarly meeting the demands of a cybersecurity insurance policy.

These issues keep many internal teams from having the space to think about IT proactively. Dealing with issues limits anyone’s ability to stand back and see the whole picture.

Big-Picture Thinking

A deep external team is an ideal supplement to an IT team embedded in the business. First by adding outside support, you automatically gain perspective. The external team is situated to provide a view of your overall IT operations. This in itself can lead to more strategic decision-making. And considering IT strategically can clarify how you will achieve the business results you’re after … [4 min. read] Continue Reading >

Bryley Systems’ 10th MSP 501 Award

In a worldwide industry evaluation, Bryley is one of the top IT providers
Bryley has been awarded its 10th MSP 501 designation, an annual IT industry honor acknowledging the MSP (managed service provider) industry’s highest operational efficiency and business models.

The MSP 501 award is based on a sixty-point audit to verify the fitness and stability from which independent IT providers can serve their clients with dependable IT.

The MSP 501 award translates to peace of mind for you

When a business is recognized within its industry, it’s easy to wonder what it would matter to your organization. Does it mean better service? Can Bryley meet your needs better than other MSPs? [4 min. read] Continue Reading >