Entries by Garin Livingstone

Recommended Practices: Basic training for IT end users

This is a multi-part series on recommended IT practices for organizations and their end-users.  Additional parts will be included in upcoming newsletters. End users receive the benefits of IT, but usually with some pain involved, which they are glad to share with the IT administrators and technicians.  Oftentimes, the pain comes from not knowing the […]

Bryley Basics: How ransomware (Crypto Locker) makes backups more critical

Ransomware – usually Crypto Locker and its variants – is a form of cyber-malware based on encryption software that seeks payment (ransom) to undo the damage; when infected, the malware typically encrypts all data files, rendering them useless until the ransom is paid.  (Encryption software scrambles a files’ contents and creates an encryption key, essentially […]

Recommended Practices: How to update technology

This is a multi-part series on recommended IT practices for organizations and their end-users.  Additional parts will be included in upcoming newsletters. The psychological impact of an IT upgrade is significant:  Most employees are excited to receive new equipment (larger monitor, faster PC, better tablet), but often balk at a significant change – like introducing […]

Bryley’s Client-Service Portal

Bryley has made significant investments in our business systems and infrastructure to enable real-time communications regarding the timeliness and quality of services we deliver. A result is that client-service requests (with resulting service tickets) may now be added, viewed, or updated through our Client-Service Portal. This real-time environment is available 24 x 7 at www.Bryley.com […]

Penton Technology Names Bryley Systems Inc. to the MSPmentor 501 Global Edition for the Second Consecutive Year

8th Annual Report Identifies World’s Top 501 Managed IT Service Providers March 26, 2015: Bryley Systems™ has appeared on Penton Technology’s eighth-annual MSPmentor 501 Global Edition, a distinguished list and report identifying the world’s top 501 Managed IT Service Providers (MSPs). The complete 501 list is available at MSPmentor. “We are thrilled and honored to […]

Bryley Basics: Current PC configuration for office use

Recommended configuration We recommend brand-name PCs (HP is our preference, but Dell is also a US-based company with good products) with Intel processors and these minimum features: 8Gb (or more) of RAM A 250Gb (or larger) fixed-disk drive DisplayPort video with two monitors We typically deploy Windows 8.1 (or downgrade to Windows 7 upon request), […]

Recommended Practices: Licensing Microsoft professional software

This is a multi-part series on recommended IT practices for organizations and their end-users.  Additional parts will be included in upcoming newsletters. Microsoft software licenses can be categorized by their function: User-oriented applications – Microsoft Office, Visio, Project, etc. Operating systems – Windows, Windows Server, Windows Mobile, etc. Server-based applications – Exchange Server, SQL Server, […]