Why you should care about BEC

… within a week of my business partner and I taking over the retail space, we were visited by a firefighter in a firefighting suit who said that because the business had changed hands he needed to inspect the location for safety violations. He walked around and pointed out problems with extension cords, wiring, circuits, fixtures and junction boxes and left us with a notice saying that if we did not have his substantial violations corrected within 30-days the doors would be padlocked. We panicked.

But it turns out the firefighter’s uniform, a sign of trust, had been exploited to intimidate us. This mirrors what happens with Business Email Compromise (BEC). Like the firefighter used a symbol of trust to gain access, BEC attackers use trusted email communication to infiltrate your organization and steal funds … [6 min. read]

Anna

To Strengthen Operations Anna Darlagiannis-Livingstone Named COO

… motivated employees are going to provide better service, leading to happier clients
–COO Anna Darlagiannis-Livingstone

Anna Darlagiannis-Livingstone’s role has evolved from Vice President of Client Services to Chief Operating Officer. This title change reflects Anna’s focus on keeping day-to-day operations on track and making sure teams have the tools and support they need. By improving processes, supporting staff and streamlining workflows, Anna will help create a more efficient and well-functioning environment so Bryley can stay focused on serving clients … [6 min. read]

Like Brownies from Camelot

We here at Bryley are so grateful for the delicious brownies, Kate Ussailis and Camelot Energy brought us.

A lot of Bryley work involves looking at computer screens. So, imagine what a nice surprise it was to have a ring at our bell and find Kate with baked goods – personally delivered here in thanks to the crew that supports Camelot with IT services … [2 min. read]

network

Andrew Promoted to Senior Field Engineer

We were able to rely on Andrew – soup-to-nuts – to create a procedure and install XDR for Bryley’s clients
–COO Anna Darlagiannis-Livingstone

Andrew has been named Senior Field Engineer. Andrew has embraced the role – he’s known here for always being hungry to learn something new. And even when the work is remote, being in the field can be equated to always something new: every day is different when supporting the breadth of Bryley clients – with their various networks, software and processes.

Prior to his time at Bryley, Andrew worked an IT help desk at a Westborough medical software developer. And before that he provided IT support at a video game developer. In 2020 he received a BS in Computer Science (3.94 GPA) from UMass Lowell … [4 min. read]

Glad for this Holiday Tradition

Not sure how it got started, but Bryley’s annual delivery to Celltreat Scientific Products has been a highlight for the Client Services and Tech Teams. It’s a token of Bryley’s appreciation for Celltreat’s ongoing partnership. The cupcakes are a small reminder of the importance of our work together … [2 min. read]

Michelle

Michelle Denio Named Director of Service Operations

“We love Michelle!” I hear that from so many clients

–Vice President Anna Darlagiannis-Livingstone

Michelle Denio has been named Director of Service Operations. Michelle joined Bryley in 2008. Her time in tech services and managerial roles gave her the ground on which to display the listening skills, tech knowledge and strategic thinking that have contributed to Bryley Systems’ evolution.

This new role is partly an acknowledgment of the work Michelle has put in to R&D solutions to meet clients’ needs … [4 min. read]

Tom Barnes Named Director of Client Services

He has a way of putting [tech] across so that it’s helpful to businesspeople

–Vice President Anna Darlagiannis-Livingstone

Tom Barnes has been announced as Director of Client Services after nearly five years at Bryley Systems. Tom has been responsible for improving Bryley’s periodic client review process among other innovations. Tom came to Bryley from non-tech fields – he holds a degree in psychology and worked in RV sales. He is a problem-solver and brings that skillset to the process of serving IT clients.

Tom not only has an acumen for tech, he has a way of putting it across so that it’s helpful to businesspeople, Vice President Anna Darlagiannis-Livingstone said. Because of how he relays information, they’re able to see how the tech will help them. Tom is also personable and reliable. These are necessary skills and among the reasons I feel Tom’s promotion is warranted. … [4 min. read]

Not the business continuity pyramid, but a macaron pyramid

A Business Continuity Dictionary Vol. 3

From Compliance to Comprehensive Support Program

The cybersecurity terms defined here are based on Bryley’s business continuity pyramid. These terms and concepts range from foundational tools to advanced approaches. The pyramid itself was created as a visual reference to achieving a strong defense: the lower the term appears on the pyramid the more foundational it is, the converse is true, too … [8 min. read]

The Joint Is Pumpkin

On October 22 Bryley gave employees mini pumpkins and some markers to decorate them with. The decorated pumpkins were put behind a number on a table in the central common area of the Bryley building … [2 min. read]