What’s Wrong With This Picture?
If you have an internal IT staff, those people may often be stuck dealing with day-to-day ‘putting out fires’ – like answering, ‘why can’t I print this?’ or ‘I erased a file.’ And then occasionally the IT staff has to deal with something really going wrong – like a hardware failure or cybercriminal disruption.
The staff also has to stay up-to-date with patching vulnerabilities and fulfilling regulations and industry compliancies, and similarly meeting the demands of a cybersecurity insurance policy.
These issues keep many internal teams from having the space to think about IT proactively. Dealing with issues limits anyone’s ability to stand back and see the whole picture.
Big-Picture Thinking
A deep external team is an ideal supplement to an IT team embedded in the business. First by adding outside support, you automatically gain perspective. The external team is situated to provide a view of your overall IT operations. This in itself can lead to more strategic decision-making. And considering IT strategically can clarify how you will achieve the business results you’re after [4 min. read]