Solve most of your organization’s IT concerns with the Bryley Comprehensive Support Program (CSP).

It’s easy-to-implement and customizable with a fixed-fee for ease-of-budgeting.

Bryley CSP is both customizable today and flexible according to your needs as they change over time. It provides ongoing and proactive maintenance, support, administration and remediation to ensure you have a stable, highly-available, robust network.

Choose Bryley CSP to Get:

  • A proactive approach to lessen technology problems and increase uptime
  • Reduced billing rates on non-CSP-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • A single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit

[under construction]

Bryley CSP Can Support Your Organization’s:

Network Infrastructure

CSP for network infrastructure includes support for servers, firewalls, routers, gateways, switches, hubs, IoT devices and similar equipment that share data among multiple endpoints.

CSP for network infrastructure is Pro level by default. (CSP Basic is mostly suitable outside Bryley’s usual New England service area.) See a features comparison chart Link.

Compare CSP Basic and Pro:

  • Pro for network infrastructure is device-specific and includes:
  • 24/7/365 coverage for specified network infrastructure devices
  • Priority response; within four hours
  • Unlimited remote support
  • and
  • Same-day, on-site response as the situation requires*
  • * within Bryley’s New England service area
  • Basic for network infrastructure is device-specific and includes:
  • Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time *
  • Unlimited remote support
  • * Bryley’s business hours; does not include support during Bryley’s observed holidays

Mission-Critical Applications

Bryley acts as your technical liaison between your people and your mission-critical applications’ developer. Bryley becomes your organization’s support for the applications you specify.

Mission-Critical Applications are any that support more than one user and include programs for business operations, productivity, finance, legacy software, etc. and are not limited to Active Directory, Sharepoint, VMWare, SQL databases, Exchange Servers and relational database programs.

CSP for Mission-Critical Applications Includes:

  • Pro for mission-critical applications includes:
  • 24/7/365 coverage for specified applications
  • Priority response; within four hours
  • Unlimited remote support
  • and
  • Same-day, on-site response as the situation requires*
  • * within Bryley’s New England service area

Endpoints

CSP for endpoints supports workstations, laptops, desktops, mobile devices, tablets, etc. – any specified device that an end-user relies on.

  • Basic and Pro, usually in combination, or User
  • CSP for endpoints is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

  • Basic for endpoints is device-specific and includes:
  • Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time *
  • Unlimited remote support
  • Windows critical patching and updating
  • Providing, monitoring and managing anti-virus, anti-malware and anti-spyware (includes all related software licensing)
  • * Bryley’s business hours; does not include support during Bryley’s observed holidays
  • Pro for endpoints is device-specific and includes the benefits of Basic and adds:
  • 24/7/365 coverage for specified network infrastructure devices
  • Priority response; within four hours
  • Unlimited remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Backup and data recovery (BU/DR) for the devices you choose
  • * within Bryley’s New England service area
  • User for endpoints supports a user’s specified devices with the benefits of Basic and adds:
  • Coverage for all a user’s specified devices, including laptop, desktop, phone, tablet, etc.
  • 24/7/365 coverage for a user’s specified devices
  • Priority response; within four hours
  • Unlimited remote support
  • and
  • Same-day, on-site response as the situation requires*
  • * within Bryley’s New England service area


Backup and Data Recovery

Backup and Data Recovery (BU/DR) with available local or cloud spin-up of servers and applications
[under construction]

  • Basic and Pro, usually in combination, or User
  • CSP for BU/DR is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

  • Basic for BU/DR is device-specific and includes:
  • Support Monday through Friday 8:30 AM to 5 PM Eastern Time *
  • Unlimited remote support
  • * Bryley’s business hours; does not include support during Bryley’s observed holidays
  • Pro for BU/DR is device-specific and includes the benefits of Basic and adds:
  • 24/7/365 BU/DR coverage for specified devices
  • Priority response; within four hours
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • * within Bryley’s New England service area
  • User for BU/DR covers a specified user (it is not device-specific) with the benefits of Basic and adds:
  • BU/DR coverage for all a user’s specified devices, including laptop, desktop, phone, tablet, etc.
  • 24/7/365 coverage for a user’s specified devices
  • Priority response; within four hours
  • Unlimited remote support
  • and
  • Same-day, on-site response as the situation requires*
  • * within Bryley’s New England service area

Cybersecurity

Cybersecurity
[under construction]

  • Basic and Pro, usually in combination, or User
  • CSP for Cybersecurity is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

  • Proactive approach: designed to minimize problems and increase uptime
  • Monday through Friday 8:30 AM to 5 PM Eastern Time
  • Remote only
  • Windows critical patching and updating
  • Monitoring and managing anti-virus and anti-malware
  • Reduced billing rates on non-CSP Basic-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • 24/7/365 cybersecurity for specified devices
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • * within Bryley’s New England service area
  • 24/7/365 cybersecurity coverage for a specified user; not device-specific
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Covers all of a user’s devices, including laptop, desktop, phone, tablet, etc.
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable user support
  • Low-risk entry and exit
  • * within Bryley’s New England service area

Other Business Continuity Elements

Other Business Continuity elements like Bryley Virtual CTO, recurring on-site tech visits, etc.
[under construction]

  • Basic and Pro, usually in combination, or User
  • CSP for Other Business Continuity Elements is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

  • Proactive approach: designed to minimize problems and increase uptime
  • Monday through Friday 8:30 AM to 5 PM Eastern Time
  • Remote only
  • Windows critical patching and updating
  • Monitoring and managing anti-virus and anti-malware
  • Reduced billing rates on non-CSP Basic-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • 24/7/365 other business continuity elements for specified devices
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • * within Bryley’s New England service area
  • 24/7/365 other business continuity elements coverage for a specified user; not device-specific
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Covers all of a user’s devices, including laptop, desktop, phone, tablet, etc.
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable user support
  • Low-risk entry and exit
  • * within Bryley’s New England service area

Bryley Comprehensive Support is the core of the Bryley Business Continuity Pyramid because it provides the support a business needs to cut downtime and increase network stability and performance. The service is customizable to support your networked technology and key employees with multiple devices.

For more information about Bryley Comprehensive Support please complete the form, below, call 978.562.6077 or email ITExperts@Bryley.com.

[page is under construction]

Connect with a Bryley IT expert about the Bryley Comprehensive Support Program

Business Continuity Pyramid

Bryley Comprehensive Support Program is part of the Bryley Business Continuity Pyramid
Business continuity is the planning and process by which organizations maintain operation, not severely disrupted by a disaster or other unwanted incident.


Bryley Comprehensive Support Program At-A-Glance

  • [page is under construction]
  • Minimize network problems
  • Increase network uptime
  • Customizable to match your budget, needs and requirements
  • Evolves with your business