Our Comprehensive Support Program
CSP is Bryley’s Managed IT Service that’s Easy-to-Implement with a Fixed-Fee for Ease-of-Budgeting
Bryley CSP was designed to be both customizable today and flexible according to your needs as they evolve. CSP provides ongoing and proactive maintenance, support, administration and remediation to ensure you have a stable, highly-available, robust network.
Choose Bryley CSP to Get:
- The increased uptime benefits of a proactive approach
- One team to support all your networking and technology
- Reliable, cost-effective and predictable support
- Reduced rates on all Bryley services and products
Our CSP Can Support Your Organization’s:
Network Infrastructure
CSP for network infrastructure includes support for cloud and on-premises servers, firewalls, routers, gateways, switches, IoT devices and similar equipment that share data among multiple endpoints. CSP for network infrastructure is Pro level by default. (CSP Basic is mostly suitable outside Bryley’s usual New England service area.) See a features comparison chart.
Basic
Basic for network infrastructure covers devices outside our Bryley’s New England service area and includes:
- 24/7/365 coverage for specified network infrastructure devices
- Priority response
- Critical issues – within four hours
- Non-critical issues – within eight hours
- Unlimited remote support
- Same-day response, as the situation requires
pro
Pro for network infrastructure includes:
- 24/7/365 coverage for specified network infrastructure devices
- Priority response
- Critical issues – within four hours
- Non-critical issues – within eight hours
- Unlimited remote and on-site* support, as determined case-by-case and
- Same-day response, as the situation requires
* Within Bryley’s New England service area
Mission-Critical Applications
Bryley acts as your technical liaison between your people and your mission-critical applications’ developer. Bryley becomes your organization’s support for the applications you specify.
Mission-Critical Applications are any that support more than one user and include programs for business operations, productivity, finance, legacy software, etc. and are not limited to Active Directory, Sharepoint, VMWare, SQL databases, Exchange Servers and relational database programs.
CSP for Mission-Critical Applications Includes:
- 24/7/365 coverage for specified applications
- Priority response; within four hours
- Unlimited remote support
- Same-day, on-site response as the situation requires ( within Bryley’s New England service area)
… Prompt, Helpful, and Solve Our Problems Quickly
Bryley provides IT services for our company and we could not be more pleased. The helpdesk folks are prompt, helpful, and solve our problems quickly. The folks procuring our laptops are also timely and help us get hardware that meets our needs just when we need it. More than that, though, the team is always excellent and helpful, even when we call them with weird questions about everything from setting up group mailboxes to how to use Onedrive and Sharepoint to best effect.
shawn shaw
Construction Company – Littleton, MA
Endpoints
CSP for endpoints supports workstations, laptops, desktops, mobile devices, tablets, etc. – any specified device that an end-user relies on.
The right support for an organization’s endpoints usually comes from choosing a combination of CSP Basic and CSP Pro (these are concerned with supporting technology – see a features comparison chart) or CSP User (to support key personnel, no matter the device they are using).
Basic
Basic for endpoints is device-specific and includes:
- Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time*
- Service response by next business day
- Unlimited remote support
- Windows critical patching and updating
- Providing, monitoring and managing anti-virus, anti-malware and anti-spyware (includes all related software licensing)
* Bryley’s business hours; does not include support during Bryley’s observed holidays.
pro
Pro for endpoints is device-specific and includes the benefits of Basic and adds:
- 24/7/365 coverage for specified endpoints/workstations
- Priority response
- Unlimited remote support
- critical issues – within four hours
- non-critical issues – by next business day
- Unlimited remote and on-site* support, as determined case-by-case
- Backup and Data Recovery for endpoints/workstations available
* Within Bryley’s New England service area
user
User supports an individual’s tech issues and designated devices with the benefits of Basic and adds:
- Level 1 remote support for any of the individual’s tech issues
- 24/7/365 coverage
- Unlimited remote support
- Priority response
- critical issues – within four hours
- non-critical issues – within eight hours
- Unlimited remote and on-site* support, as determined case-by-case
- Enhanced support is available for the user’s specified-for-coverage devices – these devices must be able to run Bryley’s secure monitoring and security software†
- Backup and Data Recovery for the individual’s endpoint(s)/workstation(s) is available
* within Bryley’s New England service area includes most Windows and Mac endpoints
Backup & Data Recovery
Backup and Data Recovery (BU/DR) with available local or cloud spin-up of servers and mission-critical applications. Endpoint (workstation) BU/DR options also available.
Bryley BU/DR secures and preserves your data – and is able to restore it quickly if there’s an attack. Importantly in Bryley’s recommended solution, it’s also a reliable, self-contained solution: a self-healing, on-premises appliance working in conjunction with secure data centers. Bryley considers reliable, secure and available backups the most essential part of any business continuity program.
for servers
Backup and data recovery is svailable for Microsoft 365*, Google Workspace and Salesforce.
Backup for Cloud Services:
- Unlimited storage
- Mail backup
- Unlimited versions
- OneDrive backup
- Automated daily backup
- Calendar backup
- On-demand backup
- SharePoint backup
Backup and data recovery is svailable for Microsoft 365*, Google Workspace and Salesforce.
Recovery for Cloud Services:
- Point-in-time recovery
- Granular folder and file recovery
- Search-based recovery
- Granular calendar recovery
- Granular email recovery
- Cross-user recovery
Administration and Reporting:
- Backup problems report
- Individual license management
- Immutable audit log
- Regional data center options
- Automatic Active Directory sync
* For Microsoft 365, you must be using Business or Enterprise levels.
for endpoints
BU/DR for Endpoints/workstations may include:
- Cloud backup for laptops with 30-day retention
- Higher-level backups available for desktops when Bryley BU/DR appliance is present
- Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
- Your employees are not burdened with getting systems back up-and-running
- Unlimited remote support
- Bryley monitors your backups daily to ensure they are successful
- Restore individual files, disks or hardware, at your request
- Scales to match your changing storage needs
- Backed-up data is secure and encrypted off-site; managed by Bryley
- Complete data restoration process is executed by Bryley:
- Situation assessment
- Data restoration
- Testing and documenting
- Verifying your systems are working like they were before the event
* Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations
for cloud services
Available for Microsoft 3651, Google Workspace, Salesforce Backup for Cloud Services includes:
- Unlimited storage
- Unlimited versions
- Automated daily backup
- On-demand backup
- Mail backup
- OneDrive backup
- Calendar backup
- SharePoint backup
Recovery for Cloud Services includes:
- Point-in-time recovery
- Search-based recovery
- Granular email recovery
- Granular folder and file recovery
- Granular calendar recovery
- Cross-user recovery
Administration and Reporting includes:
- Backup problems report
- Immutable audit log
- Individual license management
- Automatic Active Directory sync
- Regional data center options
* 1 for Microsoft 365, you must be using Business or Enterprise levels
Their Expertise and Staff (…) are All Top Notch
Bryley Systems , Inc. has been the Managed Service Provider for our IT services for over 10 years. Their expertise and staff including Technical, Administrative and Billing are all top notch. They have kept our systems running 24-7 and are always there when an emergency occurs. Thanks for all you do!
donna novelli
Central Mass Transit Management Inc.
Cybersecurity
Bryley’s cybersecurity range includes:
- Multi-Factor Authentication
- Advanced Email Threat Protection
- File and Patch Updates
- Incident Response Plan
- Anti-Virus, Anti-Malware, Anti-Spyware
- Vulnerability Assessments
- Network Assessment
- Risk Assessments
- Web Content Filtering
- CMMC Compliance Readiness
- Dark Web Monitoring
- HIPAA Compliance Readiness
- Phishing Campaigns
- Penetration Testing
Strategic and Custom Business Continuity Elements
Strategic and Custom Business Continuity Elements include and are not limited to:
- Bryley Virtual CTO
- Assistance in the use of technology to achieve organizational goals
- Strategic planning
- Custom IT needs of your organization
- Periodic on-site technical visits
- Compliancy-readiness, CMMC, HIPAA, more
- Application support
Bryley Comprehensive Support Program is the core of the Bryley Business Continuity Pyramid because it provides the support a business needs to increase network stability and performance. The service is customizable to support your networked technology and key employees with
multiple devices.
For more information about Bryley Comprehensive Support please complete the form, below, call (978) 562-6077 or email ITExperts@Bryley.com
Bryley Business Continuity Pyramid
Bryley Comprehensive Support Program is the umbrella Managed IT services segment of the Bryley Business Continuity Pyramid.
Business continuity is the planning and process by which organizations maintain operation, not severely disrupted by a disaster or other unwanted incident.
HOW CAN WE HELP?
It all starts with a one-on-one IT consultation.
- Fill in our quick form.
- We’ll schedule an introductory phone call.
- We’ll take the time to listen and plan the next steps.
DON’T SETTLE FOR LESS
Get More from Your IT Partner
Call our business managed IT services department directly at (978) 547-7221 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.
What Happens Next?
Fill in our quick form.
We’ll schedule an introductory phone call.
We’ll take the time to listen and plan the next steps.
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200 Union Street Clinton, MA 01510
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