Solve most of your organization’s IT concerns with the Bryley Comprehensive Support Program (CSP).

CSP is Bryley’s Managed IT service that’s easy-to-implement with a fixed-fee for ease-of-budgeting.

Bryley CSP was designed to be both customizable today and flexible according to your needs as they evolve. CSP provides ongoing and proactive maintenance, support, administration and remediation to ensure you have a stable, highly-available, robust network.

Choose Bryley CSP to Get:

  • The increased uptime benefits of a proactive approach
  • One team to support all your networking and technology
  • Reliable, cost-effective and predictable support
  • Reduced rates on all Bryley services and products
  • Low-risk entry and exit

Bryley CSP Can Support Your Organization’s:

  • Network Infrastructure

    CSP for network infrastructure includes support for cloud and on-premises servers, firewalls, routers, gateways, switches, IoT devices and similar equipment that share data among multiple endpoints.

    CSP for network infrastructure is Pro level by default. (CSP Basic is mostly suitable outside Bryley’s usual New England service area.) See a features comparison chart Link.

    Compare CSP Basic and Pro:

    • Pro for network infrastructure includes:
    • 24/7/365 coverage for specified network infrastructure devices
    • Priority response
      • critical issues – within four hours
      • non-critical issues – within eight hours
    • Unlimited remote and on-site* support, as determined case-by-case
    • and
    • Same-day response, as the situation requires
    • * within Bryley’s New England service area
    • Basic for network infrastructure covers devices outside Bryley’s New England service area and includes:
    • 24/7/365 coverage for specified network infrastructure devices
    • Priority response
      • critical issues – within four hours
      • non-critical issues – within eight hours
    • Unlimited remote support
    • and
    • Same-day response, as the situation requires
    • Same-day response as the situation requires*
    • * within Bryley’s New England service area
    • Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time *
    • Unlimited remote support and on-site support, as the situation requires
    • * Bryley’s business hours; does not include support during Bryley’s observed holidays
  • Mission-Critical Applications

    Bryley acts as your technical liaison between your people and your mission-critical applications’ developer. Bryley becomes your organization’s support for the applications you specify.

    Mission-Critical Applications are any that support more than one user and include programs for business operations, productivity, finance, legacy software, etc. and are not limited to Active Directory, Sharepoint, VMWare, SQL databases, Exchange Servers and relational database programs.

    CSP for Mission-Critical Applications Includes:

    • Pro for mission-critical applications includes:
    • 24/7/365 coverage for specified applications
    • Priority response; within four hours
    • Unlimited remote support
    • and
    • Same-day, on-site response as the situation requires*
    • * within Bryley’s New England service area
  • Endpoints

    CSP for endpoints supports workstations, laptops, desktops, mobile devices, tablets, etc. – any specified device that an end-user relies on.

    • Basic and Pro, usually in combination, or User
    • CSP for endpoints is available at three service levels: Basic and Pro or User.

    Compare CSP Basic, Pro and User:

    • Basic for endpoints is device-specific and includes:
    • Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time*
    • Service response by next business day
    • Unlimited remote support
    • Windows critical patching and updating
    • Providing, monitoring and managing anti-virus, anti-malware and anti-spyware (includes all related software licensing)
    • * Bryley’s business hours; does not include support during Bryley’s observed holidays
    • Pro for endpoints is device-specific and includes the benefits of Basic and adds:
    • 24/7/365 coverage for specified endpoints/workstations
    • Priority response
      • critical issues – within four hours
      • non-critical issues – by next business day
    • Unlimited remote and on-site* support, as determined case-by-case
    • and
    • Same-day response as the situation requires
    • Backup and data recovery (BU/DR) for the devices you choose
    • Backup and Data Recovery for endpoints/workstations available
    • * within Bryley’s New England service area
    • User supports an individual’s tech issues and designated devices with the benefits of Basic and adds:
    • Level 1 remote support for any of the individual’s tech issues
    • Coverage for all a user’s specified devices and tech issues
    • 24/7/365 coverage
    • Priority response
      • critical issues – within four hours
      • non-critical issues – within eight hours
    • Unlimited remote and on-site* support, as determined case-by-case
    • and
    • Same-day response, as the situation requires
    • Enhanced support is available for the user’s specified-for-coverage devices – these devices must be able to run Bryley’s secure monitoring and security software†
    • Backup and Data Recovery for the individual’s endpoint(s)/workstation(s) is available
    • * within Bryley’s New England service area
    • † includes most Windows and Mac endpoints
  • Backup and Data Recovery

    Backup and Data Recovery (BU/DR) with available local or cloud spin-up of servers and mission-critical applications. Endpoint (workstation) BU/DR options also available.

    Bryley BU/DR secures and preserves your data – and is able to restore it quickly if there’s an attack. Importantly in Bryley’s recommended solution, it’s also a reliable, self-contained solution: a self-healing, on-premises appliance working in conjunction with secure data centers.

    Bryley considers reliable, secure and available backups the most essential part of any business continuity program.

    • BU/DR for Servers may include:
    • Compliance with 3-2-1 redundancy scheme to ensure your data’s availability:
      • copies on your secure server(s)
      • a copy on a local, encrypted appliance
      • copies in secure data center(s)
    • Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
    • 1-year retention with spin-up of mission-critical VM(s) in the event of local server failure (the best plan to achieve business continuity)
    • or
    • 30-day retention without spin-up capabilities
    • Complete data restoration process is executed by Bryley:
      • Situation assessment
      • Data restoration
      • Testing and documenting
      • Verifying your systems are working like they were before the event
      • Co
    • Your employees are not burdened with getting systems back up-and-running
    • Unlimited remote support
    • Bryley monitors your backups daily to ensure they are successful
    • Restore individual files, disks or hardware, at your request
    • Scales to match your changing storage needs
    • Backed-up data is secure and encrypted off-site; managed by Bryley
    • Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations
    • BU/DR for Endpoints/workstations may include:
    • Cloud backup for laptops with 30-day retention
    • Higher-level backups available for desktops when Bryley BU/DR appliance is present
    • Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
    • Complete data restoration process is executed by Bryley:
      • Situation assessment
      • Data restoration
      • Testing and documenting
      • Verifying your systems are working like they were before the event
      • Co
    • Your employees are not burdened with getting systems back up-and-running
    • Unlimited remote support
    • Bryley monitors your backups daily to ensure they are successful
    • Restore individual files, disks or hardware, at your request
    • Scales to match your changing storage needs
    • Backed-up data is secure and encrypted off-site; managed by Bryley
    • Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations
    • Available for Microsoft 3651, Google Workspace, Salesforce
    • Backup for Cloud Services includes:
    • Unlimited storage
    • Unlimited versions
    • Automated daily backup
    • On-demand backup
    • Mail backup
    • OneDrive backup
    • Calendar backup
    • SharePoint backup
    • Recovery for Cloud Services includes:
    • Point-in-time recovery
    • Search-based recovery
    • Granular email recovery
    • Granular folder and file recovery
    • Granular calendar recovery
    • Cross-user recovery
    • Administration and Reporting includes:
    • Backup problems report
    • Immutable audit log
    • Individual license management
    • Automatic Active Directory sync
    • Regional data center options
    • 1 for Microsoft 365, you must be using Business or Enterprise levels
  • Cybersecurity

    Bryley’s cybersecurity range includes:

  • Strategic and Custom Business Continuity Elements

    Strategic and Custom Business Continuity Elements include and are not limited to:

    • Bryley Virtual CTO
      • Assistance in the use of technology to achieve organizational goals
      • Strategic planning
    • Custom IT needs of your organization
      • Periodic on-site technical visits
      • Compliancy-readiness, CMMC, HIPAA, more
      • Application support
    • Basic and Pro, usually in combination, or User
    • CSP for Other Business Continuity Elements is available at three service levels: Basic and Pro or User.

    Compare CSP Basic, Pro and User:

Network Infrastructure

CSP for network infrastructure includes support for servers, firewalls, routers, gateways, switches, hubs, IoT devices and similar equipment that share data among multiple endpoints.

CSP for network infrastructure is Pro level by default. (CSP Basic is mostly suitable outside Bryley’s usual New England service area.) See a features comparison chart Link.

Compare CSP Basic and Pro:

  • Pro for network infrastructure includes:
  • 24/7/365 coverage for specified network infrastructure devices
  • Priority response
    • critical issues – within four hours
    • non-critical issues – within eight hours
  • Unlimited remote and on-site* support, as determined case-by-case
  • and
  • Same-day response, as the situation requires
  • * within Bryley’s New England service area
  • Basic for network infrastructure covers devices outside Bryley’s New England service area and includes:
  • 24/7/365 coverage for specified network infrastructure devices
  • Priority response
    • critical issues – within four hours
    • non-critical issues – within eight hours
  • Unlimited remote support
  • and
  • Same-day response, as the situation requires
  • Same-day response as the situation requires*
  • * within Bryley’s New England service area
  • Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time *
  • Unlimited remote support and on-site support, as the situation requires
  • * Bryley’s business hours; does not include support during Bryley’s observed holidays

Mission-Critical Applications

Bryley acts as your technical liaison between your people and your mission-critical applications’ developer. Bryley becomes your organization’s support for the applications you specify.

Mission-Critical Applications are any that support more than one user and include programs for business operations, productivity, finance, legacy software, etc. and are not limited to Active Directory, Sharepoint, VMWare, SQL databases, Exchange Servers and relational database programs.

CSP for Mission-Critical Applications Includes:

  • Pro for mission-critical applications includes:
  • 24/7/365 coverage for specified applications
  • Priority response; within four hours
  • Unlimited remote support
  • and
  • Same-day, on-site response as the situation requires*
  • * within Bryley’s New England service area

Endpoints

CSP for endpoints supports workstations, laptops, desktops, mobile devices, tablets, etc. – any specified device that an end-user relies on.

  • Basic and Pro, usually in combination, or User
  • CSP for endpoints is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

  • Basic for endpoints is device-specific and includes:
  • Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time*
  • Service response by next business day
  • Unlimited remote support
  • Windows critical patching and updating
  • Providing, monitoring and managing anti-virus, anti-malware and anti-spyware (includes all related software licensing)
  • * Bryley’s business hours; does not include support during Bryley’s observed holidays
  • Pro for endpoints is device-specific and includes the benefits of Basic and adds:
  • 24/7/365 coverage for specified endpoints/workstations
  • Priority response
    • critical issues – within four hours
    • non-critical issues – by next business day
  • Unlimited remote and on-site* support, as determined case-by-case
  • and
  • Same-day response as the situation requires
  • Backup and data recovery (BU/DR) for the devices you choose
  • Backup and Data Recovery for endpoints/workstations available
  • * within Bryley’s New England service area
  • User supports an individual’s tech issues and designated devices with the benefits of Basic and adds:
  • Level 1 remote support for any of the individual’s tech issues
  • Coverage for all a user’s specified devices and tech issues
  • 24/7/365 coverage
  • Priority response
    • critical issues – within four hours
    • non-critical issues – within eight hours
  • Unlimited remote and on-site* support, as determined case-by-case
  • and
  • Same-day response, as the situation requires
  • Enhanced support is available for the user’s specified-for-coverage devices – these devices must be able to run Bryley’s secure monitoring and security software†
  • Backup and Data Recovery for the individual’s endpoint(s)/workstation(s) is available
  • * within Bryley’s New England service area
  • † includes most Windows and Mac endpoints

Backup and Data Recovery

Backup and Data Recovery (BU/DR) with available local or cloud spin-up of servers and mission-critical applications. Endpoint (workstation) BU/DR options also available.

Bryley BU/DR secures and preserves your data – and is able to restore it quickly if there’s an attack. Importantly in Bryley’s recommended solution, it’s also a reliable, self-contained solution: a self-healing, on-premises appliance working in conjunction with secure data centers.

Bryley considers reliable, secure and available backups the most essential part of any business continuity program.

[under construction]

  • BU/DR for Servers may include:
  • Compliance with 3-2-1 redundancy scheme to ensure your data’s availability:
    • copies on your secure server(s)
    • a copy on a local, encrypted appliance
    • copies in secure data center(s)
  • Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
  • 1-year retention with spin-up of mission-critical VM(s) in the event of local server failure (the best plan to achieve business continuity)
  • or
  • 30-day retention without spin-up capabilities
  • Complete data restoration process is executed by Bryley:
    • Situation assessment
    • Data restoration
    • Testing and documenting
    • Verifying your systems are working like they were before the event
    • Co
  • Your employees are not burdened with getting systems back up-and-running
  • Unlimited remote support
  • Bryley monitors your backups daily to ensure they are successful
  • Restore individual files, disks or hardware, at your request
  • Scales to match your changing storage needs
  • Backed-up data is secure and encrypted off-site; managed by Bryley
  • Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations
  • BU/DR for endpoints/workstations may include:
  • BU/DR cloud backup for laptops with 30-day retention
  • Higher-level backups available for desktops when Bryley BU/DR appliance is present
  • Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
  • Complete data restoration process is executed by Bryley:
    • Situation assessment
    • Data restoration
    • Testing and documenting
    • Verifying your systems are working like they were before the event
    • Co
  • Your employees are not burdened with getting systems back up-and-running
  • Unlimited remote support
  • Bryley monitors your backups daily to ensure they are successful
  • Restore individual files, disks or hardware, at your request
  • Scales to match your changing storage needs
  • Backed-up data is secure and encrypted off-site; managed by Bryley
  • Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations

Cybersecurity

[under construction]

Bryley’s cybersecurity range includes:

Strategic and Custom Business Continuity Elements

Strategic and Custom Business Continuity Elements include and are not limited to:

  • Bryley Virtual CTO
    • Assistance in the use of technology to achieve organizational goals
    • Strategic planning
  • Custom IT needs of your organization
    • Periodic on-site technical visits
    • Compliancy-readiness, CMMC, HIPAA, more
    • Application support

[under construction]

  • Basic and Pro, usually in combination, or User
  • CSP for Other Business Continuity Elements is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

Bryley Comprehensive Support Program is the core of the Bryley Business Continuity Pyramid because it provides the support a business needs to increase network stability and performance. The service is customizable to support your networked technology and key employees with multiple devices.

For more information about Bryley Comprehensive Support please complete the form, below, call 978.562.6077 or email ITExperts@Bryley.com.


Connect with a Bryley IT expert about the Bryley Comprehensive Support Program

Business Continuity Pyramid

Bryley Comprehensive Support Program is the umbrella Managed IT services segment of the Bryley Business Continuity Pyramid
Business continuity is the planning and process by which organizations maintain operation, not severely disrupted by a disaster or other unwanted incident.


Bryley Comprehensive Support Program At-A-Glance

  • Optimize network performance
  • Increase network uptime
  • Crafted to meet your needs and budget
  • Easily adaptable to support your changing business

  • RM, Manufacturer, Central Mass