|
Per-device features |
Basic |
|
|
Response to network-critical issues |
Within four hours. |
Within four hours. |
|
Response to non-critical issues |
Within eight hours. |
Within eight hours. |
|
Performance optimization |
Included |
Included |
|
Security optimization |
Included |
Included |
|
Monitoring and alerts |
Included |
Included |
|
File and patch updates |
Included |
Included |
|
Reporting |
Included |
Included |
|
Administration |
Included |
Included |
|
Reliability optimization |
Partial |
Included |
|
Software issues |
Partial |
Included |
|
Hardware issues |
Partial |
Included |
|
Network issues |
Partial |
Included |
|
PC imaging |
Included |
|
|
On-site response |
Included |