Ideal Email White Paper

Per-device features	Basic	Pro*
Response to network-critical issues	Within four hours. Same Day, as the situation requires	Within four hours. Same Day, as the situation requires
Response to non-critical issues	Within eight hours. Same Day, as the situation requires	Within eight hours. Same Day, as the situation requires
Performance optimization	Included	Included
Security optimization	Included	Included
Monitoring and alerts	Included	Included
File and patch updates	Included	Included
Reporting	Included	Included
Administration	Included	Included
Reliability optimization	Partial	Included
Software issues	Partial	Included
Hardware issues	Partial	Included
Network issues	Partial	Included
PC imaging		Included
On-site response		Included