“I’m just as passionate about helping people as I am about technical work,” said Lucas Belo. “And those two blend very well as a Field Tech, because I get to problem-solve, but also I’m pretty approachable and good with people. So I get to practice both those skills here at Bryley.”
Lucas joined Bryley Systems at the beginning of 2020. Like most millennial kids he liked to play computer games, but “pretty early I wanted to understand what was going on inside the games — in the games’ code,” said Lucas. He studied some Information Technology at Keefe Tech. After school while paying the bills working at restaurants he applied himself toward CompTIA A+ and Mac OS certifications.
“You know, it’s funny,” said Lucas, “no one thinks restaurants and IT have anything to do with each other. But I think I got the most useful hands-on training in customer service at restaurant jobs. There is no more stressful time for a client than when they are hungry, a restaurant is busy and you’re responsible for their food — it seems like all logic, everything goes out the window.” Lucas credits this time for helping build his skill of maintaining a pleasant disposition with people.
In speaking about Lucas, Bryley president Garin Livingstone was reminded of his own days as a Field Tech, “it’s a great feeling to go above-and-beyond on-site for clients. Lucas is picking up that mantle, which is rewarding for me to see.”
Lucas remembered a pre-Pandemic situation: “before we go out to deploy, the Tech Team prepares for anything that could go wrong. One day at a client’s site we were doing migrations to Office 365 for all the company’s employees. And we had our plan set in place, and then like out of nowhere their bandwidth is just gone … imagine this is the middle of the workday, suddenly there’s no way for them to access their files or folders or anything on the network. And it was stressful at first for everybody, but I quickly got my head together and figured out other ways for them to be up and running in a temporary way while the migrations were going through. Because we ended up employing a work-around, I needed to keep in mind that this is a frustrating situation for all these employees. I needed to reassure them, because it’s true, that we were working as quickly as possible to get the whole thing straightened out. And we did.”
“But the importance of what I do really hit home when during the pandemic I was considered an essential worker. It’s like I finally saw the value of being boots-on-the-ground — assisting people to get set up for working remotely when everyone was feeling really unsure of things,” said Lucas. “I saw how I was part of bringing people some reliability in the form of a network. The job suddenly took on a whole new significance. And that’s come to define me as an IT worker in the field.”