Comprehensive Support Program

Solve most of your organization’s IT concerns with the Bryley Comprehensive Support Program (CSP)

Our Comprehensive Support Program

CSP is Bryley’s Managed IT Service that’s Easy-to-Implement with a Fixed-Fee for Ease-of-Budgeting

Bryley CSP was designed to be both customizable today and flexible according to your needs as they evolve. CSP provides ongoing and proactive maintenance, support, administration and remediation to ensure you have a stable, highly-available, robust network.

Choose Bryley CSP to Get:

The increased uptime benefits of a proactive approach
One team to support all your networking and technology
Reliable, cost-effective and predictable support
Reduced rates on all Bryley services and products

Our CSP Can Support Your Organization’s:

Network Infrastructure

CSP for network infrastructure includes support for cloud and on-premises servers, firewalls, routers, gateways, switches, IoT devices and similar equipment that share data among multiple endpoints. CSP for network infrastructure is Pro level by default. (CSP Basic is mostly suitable outside Bryley’s usual New England service area.) See a features comparison chart.

Basic

Basic for network infrastructure covers devices outside our Bryley’s New England service area and includes:

24/7/365 coverage for specified network infrastructure devices
Priority response
- Critical issues – within four hours
- Non-critical issues – within eight hours
Unlimited remote support
Same-day response, as the situation requires

Pro

Mission-Critical Applications

Bryley acts as your technical liaison between your people and your mission-critical applications’ developer. Bryley becomes your organization’s support for the applications you specify.

Mission-Critical Applications are any that support more than one user and include programs for business operations, productivity, finance, legacy software, etc. and are not limited to Active Directory, Sharepoint, VMWare, SQL databases, Exchange Servers and relational database programs.

CSP for Mission-Critical Applications Includes:

24/7/365 coverage for specified applications
Priority response; within four hours
Unlimited remote support
Same-day, on-site response as the situation requires ( within Bryley’s New England service area)

… Prompt, Helpful, and Solve Our Problems Quickly

Bryley provides IT services for our company and we could not be more pleased. The helpdesk folks are prompt, helpful, and solve our problems quickly. The folks procuring our laptops are also timely and help us get hardware that meets our needs just when we need it. More than that, though, the team is always excellent and helpful, even when we call them with weird questions about everything from setting up group mailboxes to how to use Onedrive and Sharepoint to best effect.

shawn shaw

Construction Company – Littleton, MA

Endpoints

CSP for endpoints supports workstations, laptops, desktops, mobile devices, tablets, etc. – any specified device that an end-user relies on.

The right support for an organization’s endpoints usually comes from choosing a combination of CSP Basic and CSP Pro (these are concerned with supporting technology – see a features comparison chart) or CSP User (to support key personnel, no matter the device they are using).

Basic

Basic for endpoints is device-specific and includes:

Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time*
Service response by next business day
Unlimited remote support
Windows critical patching and updating
Providing, monitoring and managing anti-virus, anti-malware and anti-spyware (includes all related software licensing)

* Bryley’s business hours; does not include support during Bryley’s observed holidays.

pro

Pro for endpoints is device-specific and includes the benefits of Basic and adds:

24/7/365 coverage for specified endpoints/workstations
Priority response
Unlimited remote support
- critical issues – within four hours
- non-critical issues – by next business day
Unlimited remote and on-site* support, as determined case-by-case
Backup and Data Recovery for endpoints/workstations available

* Within Bryley’s New England service area

user

User supports an individual’s tech issues and designated devices with the benefits of Basic and adds:

Level 1 remote support for any of the individual’s tech issues
24/7/365 coverage
Unlimited remote support
Priority response
- critical issues – within four hours
- non-critical issues – within eight hours
Unlimited remote and on-site* support, as determined case-by-case
Enhanced support is available for the user’s specified-for-coverage devices – these devices must be able to run Bryley’s secure monitoring and security software†
Backup and Data Recovery for the individual’s endpoint(s)/workstation(s) is available

* within Bryley’s New England service area includes most Windows and Mac endpoints

Backup & Data Recovery

Backup and Data Recovery (BU/DR) with available local or cloud spin-up of servers and mission-critical applications. Endpoint (workstation) BU/DR options also available.

Bryley BU/DR secures and preserves your data – and is able to restore it quickly if there’s an attack. Importantly in Bryley’s recommended solution, it’s also a reliable, self-contained solution: a self-healing, on-premises appliance working in conjunction with secure data centers. Bryley considers reliable, secure and available backups the most essential part of any business continuity program.

for servers

Backup and data recovery is svailable for Microsoft 365*, Google Workspace and Salesforce.

Backup for Cloud Services:

Unlimited storage
Mail backup
Unlimited versions
OneDrive backup
Automated daily backup
Calendar backup
On-demand backup
SharePoint backup

Backup and data recovery is svailable for Microsoft 365*, Google Workspace and Salesforce.

Recovery for Cloud Services:

Point-in-time recovery
Granular folder and file recovery
Search-based recovery
Granular calendar recovery
Granular email recovery
Cross-user recovery

Administration and Reporting:

Backup problems report
Individual license management
Immutable audit log
Regional data center options
Automatic Active Directory sync

* For Microsoft 365, you must be using Business or Enterprise levels.

for endpoints

BU/DR for Endpoints/workstations may include:

Cloud backup for laptops with 30-day retention
Higher-level backups available for desktops when Bryley BU/DR appliance is present
Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
Your employees are not burdened with getting systems back up-and-running
Unlimited remote support
Bryley monitors your backups daily to ensure they are successful
Restore individual files, disks or hardware, at your request
Scales to match your changing storage needs
Backed-up data is secure and encrypted off-site; managed by Bryley
Complete data restoration process is executed by Bryley:
- Situation assessment
- Data restoration
- Testing and documenting
- Verifying your systems are working like they were before the event

* Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations

for cloud services

Available for Microsoft 3651, Google Workspace, Salesforce Backup for Cloud Services includes:

Unlimited storage
Unlimited versions
Automated daily backup
On-demand backup
Mail backup
OneDrive backup
Calendar backup
SharePoint backup

Recovery for Cloud Services includes:

Point-in-time recovery
Search-based recovery
Granular email recovery
Granular folder and file recovery
Granular calendar recovery
Cross-user recovery

Administration and Reporting includes:

Backup problems report
Immutable audit log
Individual license management
Automatic Active Directory sync
Regional data center options

* 1 for Microsoft 365, you must be using Business or Enterprise levels

Their Expertise and Staff (…) are All Top Notch

Bryley Systems , Inc. has been the Managed Service Provider for our IT services for over 10 years. Their expertise and staff including Technical, Administrative and Billing are all top notch. They have kept our systems running 24-7 and are always there when an emergency occurs. Thanks for all  you do!

donna novelli

Central Mass Transit Management Inc.

Cybersecurity

Bryley’s cybersecurity range includes:

Strategic and Custom Business Continuity Elements

Strategic and Custom Business Continuity Elements include and are not limited to:

Bryley Virtual CTO
- Assistance in the use of technology to achieve organizational goals
- Strategic planning
Custom IT needs of your organization
- Periodic on-site technical visits
- Compliancy-readiness, CMMC, HIPAA, more
- Application support

Bryley Comprehensive Support Program is the core of the Bryley Business Continuity Pyramid because it provides the support a business needs to increase network stability and performance. The service is customizable to support your networked technology and key employees with  multiple devices.
For more information about Bryley Comprehensive Support please complete the form, below, call (978) 562-6077 or email ITExperts@Bryley.com

Bryley Business Continuity Pyramid

Bryley Comprehensive Support Program is the umbrella Managed IT services segment of the Bryley Business Continuity Pyramid.

Business continuity is the planning and process by which organizations maintain operation, not severely disrupted by a disaster or other unwanted incident.

HOW CAN WE HELP?

It all starts with a one-on-one IT consultation.

Fill in our quick form.
We’ll schedule an introductory phone call.
We’ll take the time to listen and plan the next steps.

Schedule a Call

DON’T SETTLE FOR LESS

Get More from Your IT Partner

Call our business managed IT services department directly at (978) 547-7221 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.

Central MA Office

200 Union Street Clinton, MA 01510

Per-device features	Basic	Pro*
Response to network-critical issues	Within four hours. Same Day, as the situation requires	Within four hours. Same Day, as the situation requires
Response to non-critical issues	Within eight hours. Same Day, as the situation requires	Within eight hours. Same Day, as the situation requires
Performance optimization	Included	Included
Security optimization	Included	Included
Monitoring and alerts	Included	Included
File and patch updates	Included	Included
Reporting	Included	Included
Administration	Included	Included
Reliability optimization	Partial	Included
Software issues	Partial	Included
Hardware issues	Partial	Included
Network issues	Partial	Included
PC imaging		Included
On-site response		Included

Comprehensive Support Program

Solve most of your organization’s IT concerns with the Bryley Comprehensive Support Program (CSP)

Our Comprehensive Support Program

CSP is Bryley’s Managed IT Service that’s Easy-to-Implement with a Fixed-Fee for Ease-of-Budgeting

Choose Bryley CSP to Get:

Our CSP Can Support Your Organization’s:

Network Infrastructure

Basic for network infrastructure covers devices outside our Bryley’s New England service area and includes:

Pro for network infrastructure includes:

Mission-Critical Applications

CSP for Mission-Critical Applications Includes:

… Prompt, Helpful, and Solve Our Problems Quickly

shawn shaw

Endpoints

Basic for endpoints is device-specific and includes:

Pro for endpoints is device-specific and includes the benefits of Basic and adds:

User supports an individual’s tech issues and designated devices with the benefits of Basic and adds:

Backup & Data Recovery

Backup for Cloud Services:

Recovery for Cloud Services:

Administration and Reporting:

Available for Microsoft 3651, Google Workspace, Salesforce Backup for Cloud Services includes:

Recovery for Cloud Services includes:

Administration and Reporting includes:

Their Expertise and Staff (…) are All Top Notch

donna novelli

Cybersecurity

Bryley’s cybersecurity range includes:

Strategic and Custom Business Continuity Elements

Strategic and Custom Business Continuity Elements include and are not limited to:

Bryley Business Continuity Pyramid

HOW CAN WE HELP?

It all starts with a one-on-one IT consultation.

DON’T SETTLE FOR LESS

Get More from Your IT Partner

What Happens Next?

Central MA Office

Existing Customers

Sales Inquiries

Email

Comprehensive Support Program

Solve most of your organization’s IT concerns with the Bryley Comprehensive Support Program (CSP)

Our Comprehensive Support Program

CSP is Bryley’s Managed IT Service that’s Easy-to-Implement with a Fixed-Fee for Ease-of-Budgeting

Choose Bryley CSP to Get:

Our CSP Can Support Your Organization’s:

Network Infrastructure

Basic for network infrastructure covers devices outside our Bryley’s New England service area and includes:

Mission-Critical Applications

CSP for Mission-Critical Applications Includes:

… Prompt, Helpful, and Solve Our Problems Quickly

shawn shaw

Endpoints

Basic for endpoints is device-specific and includes:

Backup & Data Recovery

Backup for Cloud Services:

Recovery for Cloud Services:

Administration and Reporting:

Their Expertise and Staff (…) are All Top Notch

donna novelli

Cybersecurity

Bryley’s cybersecurity range includes:

Strategic and Custom Business Continuity Elements

Strategic and Custom Business Continuity Elements include and are not limited to:

Bryley Business Continuity Pyramid

HOW CAN WE HELP?

It all starts with a one-on-one IT consultation.

DON’T SETTLE FOR LESS

Get More from Your IT Partner

What Happens Next?

Central MA Office

Existing Customers

Sales Inquiries

Email

Bryley CSP Basic and Pro for Network Infrastructure

Features Comparison Chart