Per-device features

Basic

Pro*

Response to network-critical issues

Within four hours.
Same Day, as the situation requires

Within four hours.
Same Day, as the situation requires

Response to non-critical issues

Within eight hours.
Same Day, as the situation requires

Within eight hours.
Same Day, as the situation requires

Performance optimization

Included

Included

Security optimization

Included

Included

Monitoring and alerts

Included

Included

File and patch updates

Included

Included

Reporting

Included

Included

Administration

Included

Included

Reliability optimization

Partial

Included

Software issues

Partial

Included

Hardware issues

Partial

Included

Network issues

Partial

Included

PC imaging

Included

On-site response

Included