Living in New England has its challenges. It’s no secret that during the month of March we’ve been hit by a number of storms causing snow, ice, rain, heavy wind, and lots of power outages. And you know what they’re called? A Nor’easter! And when it’s REALLY bad? Well, that’s a Wicked Nor’easter! We all have our routine at home when a storm “is brewing” – go to the grocery store, make sure the gas tank is full, stock up on batteries, get the flashlights ready, make sure the shovels are nearby, charge all those devices, cross your fingers, and simply “hunker down”.
But what is your routine and line of defense regarding your organizations network infrastructure when a storm is about to hit?
A client of ours recently experienced cascading issues starting with the power going out multiple times which caused their uninterruptible power supply (UPS) to fail. This resulted in their servers shutting down unexpectedly which followed with a hard drive being corrupted. If that wasn’t bad enough, their internet service provider (ISP) service was intermittent, their firewall had errors when it was shut down due to the power going out, which then caused its configuration to become corrupted.
Bryley was immediately notified and our engineers responded in person, on-site, to begin the troubleshooting process. Our engineers found that both the client server and firewall configurations needed to be restored to Bryley’s spare equipment, ensuring the least amount of down time as the replacement parts covered under warranty were being sent.
“Please accept our sincere appreciation for all the efforts that your team put towards getting our server running again after the storm hit us last week. I know it was a challenge for everyone, but certainly wanted you to know how great your folks were; both technically & professionally. You should be proud of your team and I hope you recognize their good work as well. They’re awesome folks to work with!”
Thank you, D.G.
QA Manager, Massachusetts Manufacturing Firm
What is your routine when it comes to your business operations? Well, if you have Bryley Systems as your trusted managed IT service provider you don’t need to lose sleep – we are here for you regardless of rain, snow, sleet, wind, hail, or whatever mother nature tosses your way.
Don’t let the next storm take your business operations down. Contact us at 978-562-6077, or by email at ITExperts@Bryley.com to learn more. We are here to help.